South African complaint forums in the retail industry : a survey of literature and some lessons from the EU
Michel Koekemoer
Year of publication: |
December 2017
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Authors: | Koekemoer, Michel |
Published in: |
Journal of consumer policy : consumer issues in law, economics and behavioural sciences. - Dordrecht : Springer, ISSN 0168-7034, ZDB-ID 230313-9. - Vol. 40.2017, 4, p. 419-445
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Subject: | Consumer complaints | Retail industry | Complaint forums | EU Directive on Consumer ADR | Consumer Protection Act 68 of 2008 | Einzelhandel | Retail trade | Verbraucherschutz | Consumer protection | Beschwerdemanagement | Complaint management | Südafrika | South Africa | Konsumentenverhalten | Consumer behaviour |
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