Speaking versus touching : how consumers respond to robot communication modality in hospitality services
Canmian Liu, Lu Zhang, Xin Liu, Shengyuan Liang, Tengteng Zhu
| Year of publication: |
2025
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|---|---|
| Authors: | Liu, Canmian ; Zhang, Lu ; Liu, Xin ; Liang, Shengyuan ; Zhu, Tengteng |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier Science, ISSN 0278-4319, ZDB-ID 2027743-X. - Vol. 126.2025, Art.-No. 104017, p. 1-11
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| Subject: | Public self-consciousness | Robot communication modality | Service embarrassability | Service robot | Social judgment concern | Roboter | Robot | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kommunikation | Communication | Krankenhaus | Hospital |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2024.104017 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015358233