Staffing a service system with appointment-based customer arrivals
Kwanghun Chung and Daiki Min
| Year of publication: |
2014
|
|---|---|
| Authors: | Chung, Kwanghun ; Min, Daiki |
| Published in: |
Journal of the Operational Research Society : OR. - Basingstoke, Hampshire : Palgrave, ISSN 0030-3623, ZDB-ID 716033-1. - Vol. 65.2014, 10, p. 1533-1543
|
| Subject: | service system | staffing requirements | appointment-based customer arrival | heuristic algorithm | Warteschlangentheorie | Queueing theory | Beziehungsmarketing | Relationship marketing | Algorithmus | Algorithm | Dienstleistung | Services | Heuristik | Heuristics | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Dienstleistungsmanagement | Service management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010416652