Staffing and Control of Instant Messaging Contact Centers
| Year of publication: |
2013
|
|---|---|
| Authors: | Luo, Jun ; Zhang, Jiheng |
| Published in: |
Operations research : the journal of the Operations Research Society of America. - Linthicum, Md : INFORMS, ISSN 0030-364X, ZDB-ID 1233890. - Vol. 61.2013, 2, p. 328-343
|