Staffing Call Centers with Impatient Customers: Refinements to Many-Server Asymptotics
| Year of publication: |
2012
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|---|---|
| Authors: | Zhang, Bo ; van Leeuwaarden, Johan S. H. ; Zwart, Bert |
| Published in: |
Operations research : the journal of the Operations Research Society of America. - Linthicum, Md : INFORMS, ISSN 0030-364X, ZDB-ID 1233890. - Vol. 60.2012, 2, p. 461-475
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