Staffing call centers with uncertain arrival rates and co-sourcing
Yaşar Levent Koçağa; Mor Armony; Amy R. Ward
| Year of publication: |
2015
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|---|---|
| Authors: | Levent Koçağa, Yaşar ; Armony, Mor ; Ward, Amy R. |
| Published in: |
Production and operations management : an international journal of the Production and Operations Management Society. - Hoboken, NJ : Wiley-Blackwell, ISSN 1059-1478, ZDB-ID 1108460-1. - Vol. 24.2015, 7, p. 1101-1117
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| Subject: | call center operations | co-sourcing | staffing | overflow routing | parameter uncertainty | Callcenter | Call centre | Warteschlangentheorie | Queueing theory | Personaleinsatzplanung | Crew scheduling | Tourenplanung | Vehicle routing problem |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011309925