Staffing multi-skill call centers via search methods and a performance approximation
| Year of publication: |
2009
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|---|---|
| Authors: | Avramidis, Athanassios ; Chan, Wyean ; L'Ecuyer, Pierre |
| Published in: |
IIE transactions / Institute of Industrial Engineers, Norcross, Ga : industrial engineering and development. - Philadelphia, Pa : Taylor & Francis, ISSN 0569-5554, ZDB-ID 2460191. - Vol. 41.2009, 6, p. 483-497
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