Standing in my customer's shoes: Effects of customer‐oriented perspective taking on proactive service performance
| Year of publication: |
2018
|
|---|---|
| Authors: | Huo, Yuanyuan ; Chen, Ziguang ; Lam, Wing ; Woods, Stephen A. |
| Published in: |
Journal of Occupational and Organizational Psychology. - Wiley, ISSN 2044-8325, ZDB-ID 1491917-5. - Vol. 92.2018, 2 (04.12.), p. 255-280
|
| Publisher: |
Wiley |
| Type of publication: | Article |
|---|---|
| Language: | English |
| Other identifiers: | 10.1111/joop.12247 [DOI] |
| Source: | Other ZBW resources |
Persistent link: https://www.econbiz.de/10012094491