Statistical and economic evaluation of time series models for forecasting arrivals at call centers
Andrea Bastianin, Marzio Galeotti, Matteo Manera
| Year of publication: |
2019
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|---|---|
| Authors: | Bastianin, Andrea ; Galeotti, Marzio ; Manera, Matteo |
| Published in: |
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria. - Berlin : Springer, ISSN 0377-7332, ZDB-ID 519394-1. - Vol. 57.2019, 3, p. 923-955
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| Subject: | ARIMA | Call center arrivals | Loss function | Seasonality | Telecommunications forecasting | Callcenter | Call centre | Prognoseverfahren | Forecasting model | Zeitreihenanalyse | Time series analysis | Theorie | Theory | Telekommunikation | Telecommunications | Saisonale Schwankungen | Seasonal variations |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s00181-018-1475-y [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012214837