Statistical validation of critical aspects of the Net Promoter Score
Manuela Cazzaro and Paola Maddalena Chiodini
| Year of publication: |
2023
|
|---|---|
| Authors: | Cazzaro, Manuela ; Chiodini, Paola Maddalena |
| Subject: | Customer satisfaction | Cumulative logit model | Cumulative odds ratio | Marginal homogeneity | NPS | Kundenzufriedenheit | Logit-Modell | Logit model | Theorie | Theory |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/TQM-05-2022-0170 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014460344