Stemming the tide: dealing with the imbalance of customer relationship quality with the key contact employee versus with the firm
| Year of publication: |
2008
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|---|---|
| Authors: | Wang, Sijun ; Davis, Lenita |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 22.2008, 7, p. 533-549
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