STEP model approach for linking website usability dimensions and website success measures in B2C e-commerce setting
Geetanjali Sahi (Lal Bahadur Shastri Institute of Management, India), Sushila Madan (Lady Shri Ram College, University of Delhi, Laipat Nagar, New Delhi, India)
| Year of publication: |
2015
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|---|---|
| Authors: | Sahi, Geetanjali ; Madan, Sushila |
| Published in: |
International journal of business information systems : IJBIS. - Olney, Bucks. : Inderscience Enterprises, ISSN 1746-0972, ZDB-ID 2193362-5. - Vol. 20.2015, 2, p. 219-237
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| Subject: | B2C e-commerce | system quality | trust | extension quality | propriety of content | perceived usefulness | user satisfaction | intention to purchase | Electronic Commerce | E-commerce | Website | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour | Vertrauen | Confidence | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011518881