Still good to talk? In just a few years the call centre has become ubiquitous, with more than 130 in central government alone. But, as the phenomenon is set to grow even more, doubts are rising about working practices and outsourcing overseas
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Public finance : the business monthly of the public sector. - London : Public Finance, ISSN 1352-9250, ZDB-ID 11697313. - 2003 (01.08.), p. 18-21
Gosling, Paul, (2007)
Waste not, want not - The landfill tax was supposed to lead to less waste disposal and more responsible attitudes to dumping. In fact, it has only led to more fly-tipping and increased costs for councils
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Gosling, Paul, (2009)
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