Still good to talk? In just a few years the call centre has become ubiquitous, with more than 130 in central government alone. But, as the phenomenon is set to grow even more, doubts are rising about working practices and outsourcing overseas
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Public finance : the business monthly of the public sector. - London : Public Finance, ISSN 1352-9250, ZDB-ID 11697313. - 2003 (01.08.), p. 18-21
Gosling, Paul, (1999)
Gosling, Paul, (1996)
Digital vision - If the UK wants to compete in the global economy it has to take advantage of the opportunities digital technology offers to cut public spending. And, writes Paul Gosling, the high price of new technology could be shared between the private and public sectors
Gosling, Paul, (1997)
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