Still good to talk? In just a few years the call centre has become ubiquitous, with more than 130 in central government alone. But, as the phenomenon is set to grow even more, doubts are rising about working practices and outsourcing overseas
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Public finance : the business monthly of the public sector. - London : Public Finance, ISSN 1352-9250, ZDB-ID 11697313. - 2003 (01.08.), p. 18-21
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Gosling, Paul, (1999)
Gosling, Paul, (1996)
Gosling, Paul, (2002)
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