Strategizing and Innovating with Enterprise Systems: The Case of a Public University

The higher education industry worldwide is currently facing a number of challenges in trying to be academically competitive and operationally efficient at the same time. Information technology, in the form of large scale Enterprise Systems, have shown the promise of enabling them to run their operations more efficiently and at the same time compete better in the academic market. This case discusses a globally renowned and highly ranked public University based in Australia and its journey of adopting an Enterprise System. The case further illustrates how the organization, enabled by its Enterprise Systems, achieved both operational efficiency as well as managed to retain its position at the top end of the academic market through innovation and better strategic decisions.