Strategy, structure and employee relations : lessons from compulsory competitive tendering

Examines, through in‐depth case studies, the process of strategic decision making arising from the management of compulsory competitive tendering (CCT) for catering and cleaning services following the 1988 Local Government Act. Examines in particular the contrasting approaches to the management of employee relations and discusses the extent to which a coherent management strategy in this area has been followed. Draws conclusions about the implications of decisions relating to choice of organizational structure and control systems for the implementation of strategic policy.