Strengthening Customer Loyalty Through Intimacy and Passion: Roles of Customer-Firm Affection and Customer-Staff Relationships in Services
Year of publication: |
2008
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Authors: | Yim, Chi Kin (Bennett) ; Tse, David K. ; Chan, Kimmy Wa |
Published in: |
Journal of marketing research : JMR. - Chicago, Ill : Assoc, ISSN 0022-2437, ZDB-ID 2183195. - Vol. 45.2008, 6, p. 741-756
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