Striving for number one: Practices from the US banking industry
Year of publication: |
1997
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Authors: | Brown, Kathryn ; Kleiner, Brian H. |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 7.1997, 5, p. 237-241
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Saved in:
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