Structuring a training-oriented high performance work system : a systematic review on frontline employees in the service sector
Maria Augusta Siqueira Mathias, Na Fu, and Otávio José Oliveira
| Year of publication: |
2021
|
|---|---|
| Authors: | Mathias, Maria Augusta Siqueira ; Fu, Na ; Oliveira, Otávio José de |
| Published in: |
Human resource development review. - Thousand Oaks, Calif. : Sage, ISSN 1552-6712, ZDB-ID 2101109-6. - Vol. 20.2021, 4, p. 399-435
|
| Subject: | frontline employees | high performance work system | human resource development | service quality | systematic review | Personalmanagement | Human Resource Management | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Personalentwicklung | Human resource development | Humanressourcen | Human resources | Arbeitsorganisation | Work organization | Leistungsmotivation | Work motivation | Arbeitsleistung | Job performance |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/15344843211024028 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012660551