• 1 Introduction
  • 2 A Generic Model of Organizational Change in Software Process Improvement
  • 3 Previous Research into Success Factors of Organizational Change
  • 4 Identification of Success Factors of Organizational Change in Software Process Improvement
  • 5 Detailed Description of the Success Factors
  • 5.1 Management Commitment and Support
  • 5.2 Staff Involvement
  • 5.3 Providing Enhanced Understanding
  • 5.4 Tailoring Improvement Initiatives
  • 5.5 Managing the Improvement Project
  • 5.6 Change Agents and Opinion Leaders
  • 5.7 Stabilizing Changed Processes
  • 5.8 Encouraging Communication and Collaboration
  • 5.9 Setting Relevant and Realistic Objectives
  • 5.10 Unfreezing the Organization
  • 6 Discussion
  • 7 Conclusion
  • 8 References