Successful integrated planning for the supply chain : key organizational and human dynamics

Introduction -- The supply chain challenge -- Context. situation : outside-in -- An outside-in view of an organization -- Who works here and why? -- Digging to understand how we got here -- Complication : what is really going on -- Incongruities and uncertainties: a look behind the scenes -- Theory of action: linking behaviour to assumptions -- The politics of information technology : patronage and partnership -- Implications : interpreting our findings -- Wicked problems: understanding the challenge -- Leadership approaches to change -- Realpolitik and ideals : projects -- Conclusions : decisions : shaping interventions -- Conclusions -- Platforms and tools for change -- Getting to agility faster -- Case study re-imagined -- Next steps -- Rference -- Index