Supplier’s internal communication in change process to solution business : challenges and tentative research agenda

This research examines supplier’s internal communication when a company is changing to being a solution provider. The focus lies on the internal communication challenges during the change. The qualitative case study comprises two cases of the change process to solution business. The results indicate that there are eight main internal communication challenges when a company is changing to being a solution supplier. In addition, the study offers a categorization to manage these challenges and conduct further research thereon. -- internal communication ; solution business ; change process ; empirical research , case study