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Change architecture : designing and organizing the process of change
Carnall, Colin, (2004)
An approach to achieve IT agility by combining SOA with ITSM
Izza, Sai͏̈͏̈d, (2010)
Goal-oriented model-driven business process monitoring using ProGoalML
Koetter, Falko, (2012)
Means-ends based know-how mapping
Sturm, Arnon, (2017)
Enhancing UML Models: A Domain Analysis Approach
Reinhartz-Berger, Iris, (2008)
Organisational reference models : supporting an adequate design of local business processes
Reinhartz-Berger, Iris, (2009)