Surface acting in service : a two-context examination of customer power and politeness

Jennifer L. Wessel; Dirk D. Steiner

Year of publication:	2015
Authors:	Wessel, Jennifer L. ; Steiner, Dirk D.
Published in:	Human relations. - Thousand Oaks, Calif. [u.a.] : Sage Publ., ISSN 0018-7267, ZDB-ID 203771-3. - Vol. 68.2015, 5, p. 709-730
Subject:	customers \| emotional labor \| politeness \| power \| surface acting \| Emotion \| Beziehungsmarketing \| Relationship marketing \| Konsumentenverhalten \| Consumer behaviour

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