Sustainable development practices in the hospitality industry : an empirical study of their impact on customer satisfaction and intentions
Year of publication: |
2013
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Authors: | Prud’homme, Brigitte ; Raymond, Louis |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 34.2013, p. 116-126
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Subject: | Quebec (Provinz) | Quebec (Province) | Hotellerie | Hotel industry | Corporate Social Responsibility | Corporate social responsibility | Nachhaltige Entwicklung | Sustainable development | Kaufentscheidung | Purchase decision | Kundenzufriedenheit | Customer satisfaction | Umweltbewusstsein | Environmental consciousness | Kanada | Canada |
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