Switching behavior of U.S. mobile phone service customers after providers shift from contract to no contract mobile phone service plans
Goitom Tesfom, Nancy J. Birch, Jeffrey N. Culver
| Year of publication: |
November 2016
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|---|---|
| Authors: | Tesform, Goitom ; Birch, Nancy J. ; Culver, Jeffrey N. |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 33.2016, p. 154-163
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| Subject: | Switching barriers | Service retailing | Age groups | Mobile phone services | Technology leadership | Upgrade services | Mobile phone provider's shift | Mobiltelefon | Mobile phone | Mobilkommunikation | Mobile communications | Konsumentenverhalten | Consumer behaviour | Telekommunikationssektor | Telecommunications industry | USA | United States | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2016.08.015 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011598729