Symmetric and asymmetric effects of primary healthcare attributes on patient satisfaction : do they vary across patients?
Apostolos N. Giovanis (Technological Educational Institute of Athens, Greece), George Pierrakos (Technological Educational Institute of Athens, Greece)
| Year of publication: |
2015
|
|---|---|
| Authors: | Giovanis, Apostolos N. ; Pierrakos, George |
| Published in: |
The marketing review. - Helensburgh : Westburn Publ., ISSN 1469-347X, ZDB-ID 2039374-X. - Vol. 15.2015, 4, p. 439-463
|
| Subject: | Patient satisfaction | Service quality | Three-factor theory | Consumer behaviour | Personal factors | Services marketing | Dienstleistungsqualität | Patienten | Patients | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Gesundheitsversorgung | Health care | Krankenhaus | Hospital | Dienstleistungsmarketing | Gesundheitswesen | Health care system |