Systematic identification of service-blueprints for service-processes : a method and exemplary application (research paper)
Thomas Kleinert, Silke Balzert, Peter Fettke and Peter Loos
| Year of publication: |
2013
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|---|---|
| Authors: | Kleinert, Thomas ; Balzert, Silke ; Fettke, Peter ; Loos, Peter |
| Published in: |
Business Process Management Workshops : BPM 2012 International Workshops, Tallinn, Estonia, September 3, 2012 ; revised papers. - Berlin : Springer, ISBN 3-642-36284-2. - 2013, p. 598-610
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| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009744741