Systemic service design : aligning value and implementation

Arash Golnam, Gil Regev, Julien Ramboz, Philippe Laprade, and Alain Wegmann

Year of publication:	2010
Authors:	Golnam, Arash ; Regev, Gil ; Ramboz, Julien ; Laprade, Philippe ; Wegmann, Alain
Published in:	Exploring services science : first international conference, IESS 2010, Geneva, Switzerland, February 17 - 19, 2010 ; revised papers. - Berlin : Springer, ISBN 3-642-14318-0. - 2010, p. 150-164

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