Systemic shock, cultural differences, and customer satisfaction : lessons from student perceptions in shift to non-classroom education during initial phases of pandemic
F. Robert Buchanan, Saju Jose and Nilesh Khare
| Year of publication: |
2025
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| Authors: | Buchanan, F. Robert ; Jose, Saju Valliara ; Khare, Nilesh |
| Published in: |
Journal of marketing for higher education. - [Erscheinungsort nicht ermittelbar] : Routledge, ISSN 1540-7144, ZDB-ID 2095943-6. - Vol. 35.2025, 1, p. 19-38
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| Subject: | cross cultural | Hofstede dimensions | met expectations | Pandemic | PLS-SEM | university image | Coronavirus | Kundenzufriedenheit | Customer satisfaction | Studierende | Students | Epidemie | Epidemic | Interkulturelles Management | Cross-cultural management | Kulturelle Identität | Cultural identity | Hochschule | Higher education institution | Schock | Shock | Dienstleistungsqualität | Service quality | Wahrnehmung | Perception |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/08841241.2022.2042760 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015519632