Tailoring to customers' needs : understanding how to promote an adaptive service experience with frontline employees

Kelly M. Wilder, Joel E. Collier, and Donald C. Barnes

Year of publication:	2014
Authors:	Wilder, Kelly M. ; Collier, Joel E. ; Barnes, Donald C.
Published in:	Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 17.2014, 4, p. 446-459
Subject:	adaptive service \| frontline employees \| SEM \| service climate \| service exchange \| Dienstleistungsqualität \| Service quality \| Kundenzufriedenheit \| Customer satisfaction \| Verkaufspersonal \| Salespeople \| Beziehungsmarketing \| Relationship marketing \| Dienstleistungssektor \| Service industry \| Kundenservice \| Customer service \| Dienstleistungsmarketing \| Services marketing

Check Google Scholar |

More access options

In libraries world-wide (WorldCat)

In German libraries (KVK)

Which error do you want to report?

Report: URL of this record is broken

Please note: Sometimes more than one URL is available for a resource. Please click on "More Options" to display these URLs

Report: Addition of an URL to that resource

Please note: Sometimes more than one URL is available for a resource. Please click on "More Options" to display these URLs

Report: The language(s) of that resource is/are…

Please note: Required language not in the list? Please use comment field

Report: Addition of an identifier to that resource

Report: report typo

Report: Add statement

Report: Add keywords

Please use the commentary box to describe other errors

Would you like to receive a feedback?

Commentary

Please type the code from the image

For general questions please use this address.

Persistent link: https://www.econbiz.de/10010432160

A service of the