Taking the perspective of customers : theory, exercises, experiences and practical recommendations
Ilkka Asikainen, Tero Montonen and Hanna Rissanen
| Year of publication: |
2013
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|---|---|
| Authors: | Asikainen, Ilkka ; Montonen, Tero ; Rissanen, Hanna |
| Published in: |
International journal of human resources development and management : IJHRDM. - Olney, Bucks : Inderscience Enterprises, ISSN 1465-6612, ZDB-ID 2193372-8. - Vol. 13.2013, 4, p. 259-273
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| Subject: | empathising exercises | empathy | perspective-taking | business developing | innovation | focus-group | qualitative content analysis |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010462313