Targeting information policy for improved system performance

This paper introduces a method for characterising the structure of a multi-sector information system and illustrates its application in formulating testable hypotheses and targeting information policy for improved system performance. This characterisation is accomplished by identifying information gaps and cause-effect information pathways in the system concerned. An experimental workshop and a questionnaire are designed to gather data for the application of the method. The method allows one to analyze system information structure and performance implied by qualitative expert knowledge.