Tata Communications Ltd. - benchmarking training and development practices with leading organisations

This research aims at understanding the processes followed by the learning and development (L%D) team of Tata Communications Ltd. (TCL) and benchmarking their processes with those used at six other leading organisations. There are two key focus areas of the case: measuring training programme effectiveness and automation of processes. This study examines all the challenges that the L%D team at TCL is facing and offers practical suggestions and recommendations to improve the effectiveness of the processes being used. Primary data was collected for the purpose of benchmarking the processes. It was found that automation of processes, bilingual delivery of trainings, use of a robust training programme evaluation mechanism, etc., would ensure an increase in the popularity of trainings and result in more employees attending training programmes. This, in turn, would cater to the growth of the organisation by reducing errors, opening doors to emerging business opportunities and improving resource utilisation.