Team leader humility and team proactive customer service behavior : a regulatory focus perspective
Year of publication: |
2023
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Authors: | Cao, Qiqi ; Yang, Sainan ; Wang, Xiao ; Huang, Zhuowei ; Liu, Pei |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 114.2023, p. 1-11
|
Subject: | CSR | Regulatory focus theory | Team leader humility | Team prevention focus | Team proactive customer service behavior | Team promotion focus | Arbeitsgruppe | Team | Führungsstil | Leadership style | Kundenservice | Customer service | Arbeitsleistung | Job performance |
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