Team leader humility and team proactive customer service behavior : a regulatory focus perspective
Qiqi Cao, Sainan Yang, Xiao Wang, Zhuowei Huang, Pei Liu
| Year of publication: |
2023
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|---|---|
| Authors: | Cao, Qiqi ; Yang, Sainan ; Wang, Xiao ; Huang, Zhuowei ; Liu, Pei |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 114.2023, p. 1-11
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| Subject: | CSR | Regulatory focus theory | Team leader humility | Team prevention focus | Team proactive customer service behavior | Team promotion focus | Arbeitsgruppe | Team | Kundenservice | Customer service | Führungskräfte | Managers | Corporate Social Responsibility | Corporate social responsibility | Arbeitsleistung | Job performance | Führungsstil | Leadership style | Arbeitsverhalten | Work behaviour | Verhalten in Organisationen | Organizational behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2023.103576 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014440004