Tech adoption enables productivity – but it’s more than just an IT issue

Purpose This paper aims to explore the issue of digital adoption within a business and its impact on employees and to argue that digital adoption is as much a challenge for Human Resources (HR) as it is for Information Technology (IT). Design/methodology/approach This paper is based on Felix Eichler’s experience as the co-founder and CTO of Userlane, a business that has helped hundreds of organisations accelerate their digital transformation efforts by improving software adoption amongst employees. Findings Technology adoption in a business is as much an HR issue as it is an IT one. This is because is many cases, use of technology is closely linked to productivity and overall employee satisfaction. Businesses can overcome slow adoption by implementing an embedded, inclusive and practical approach to software training. Originality/value This paper sheds light on the often overlooked issue of digital adoption and supports the emerging viewpoint that HR teams need to be more actively involved in supporting technology transformation within a business.