Tech and the times: why technology is the double-edged sword that HR teams must navigate

Purpose This study aims to explore how changing technology can be harnessed by HR teams to improve the efficiency of the workplace and elevate the employee experience. It analyses whether technology contributes to more issues than it solves, and whether HR teams should consider adopting measures grounded in technology. Design/methodology/approach This study stemmed from the recent publishing of the Chartered Institute of Personnel and Development employee well-being report and months of research into the key issues that HR teams face within the industry, offering a perspective on why they should consider technology as the solution to these. Findings By adapting HR strategy, technology can be used to better employee health and well-being, as well as business turnover. The future of HR doesn’t lie in rejecting these new systems and ways of working, but rather by accepting them and implementing the necessary boundaries to preserve and even improve employee health. Originality/value The value of this study is to provide HR teams with a comprehensive take on the role that technology currently plays, and will continue to play, as a solution to the issues that plague the industry.