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Dual Emphasis and the Long-Term Financial Impact of Customer Satisfaction
Mittal, Vikas, (2005)
A COMPARISON OF SOME STOCHASTIC MODELS OF INTERPURCHASE INTERVALS AND OF AGGREGATE PURCHASE INCIDENCE
Grover, Rajiv, (1997)
Operational design of a supply chain system using the Taguchi method, response surface methodology, simulation, and optimization
Shang, Jen S., (2004)