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Role of knowledge management and analytical CRM in business: data mining based framework
Ranjan, Jayanthi, (2011)
Distinguishing operational customer relationship management and analytic customer relationship management – an organisational perspective
Ranjan, Jayanthi, (2008)
Information security-enabled business process architecture for mobile CRM : the role of technology, planning, training and process
Ranjan, Jayanthi, (2010)