Technology-enabled service delivery: An investigation of reasons affecting customer adoption and rejection
| Year of publication: |
2002
|
|---|---|
| Authors: | Walker, Rhett H. ; Craig-Lees, Margaret ; Hecker, Robert ; Francis, Heather |
| Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 13.2002, 1, p. 91
|