Ten years after : interference of hospital slack in process performance benefits of quality practices

Susan Meyer Goldstein; Albena R. Iossifova

Year of publication:	2012
Authors:	Goldstein, Susan Meyer ; Iossifova, Albena R.
Published in:	Journal of operations management. - Hoboken, NJ : Wiley, ISSN 0272-6963, ZDB-ID 856225-8. - Vol. 30.2012, 1/2, p. 44-54
Subject:	Krankenhaus \| Hospital \| Qualitätsmanagement \| Quality management \| Performance-Messung \| Performance measurement \| Prozessmanagement \| Business process management \| Unternehmenserfolg \| Firm performance \| Dienstleistungsqualität \| Service quality

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