Testing the predictive power of PLS through cross-validation in banking

Nuria Reguera-Alvarado, Antonio Blanco-Oliver, David Martín-Ruiz

Year of publication:	October 2016
Authors:	Reguera-Alvarado, Nuria ; Blanco-Oliver, Antonio ; Martín-Ruiz, David
Published in:	Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 69.2016, 10, p. 4685-4693
Subject:	Bank management \| Quality of service operations \| Relationship quality \| Mediation analysis \| E-banking \| Dienstleistungsqualität \| Service quality \| Beziehungsmarketing \| Relationship marketing \| Electronic Banking \| Electronic banking \| Qualitätsmanagement \| Quality management \| Kundenzufriedenheit \| Customer satisfaction \| Bank

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