Testing the three Rs model of service quality
David Moyes (Department of Business and Enterprise, University of the West of Scotland, Dumfries, UK), Michele Cano-Kourouklis (Quality Centre, University of the West of Scotland, Paisley, UK), and Joan Scott (Department of Business and Enterprise, University of the West of Scotland, Dumfries, UK)
| Year of publication: |
2016
|
|---|---|
| Authors: | Moyes, David ; Cano-Kourouklis, Michele ; Scott, Joan |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 28.2016, 3, p. 455-466
|
| Subject: | Service quality | Customer service management | Customer satisfaction | Customer loyalty | Dienstleistungsqualität | Kundenzufriedenheit | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/TQM-02-2015-0026 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011508277