Text mining methods applied to insurance company customer calls : a case study
Year of publication: |
2020
|
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Authors: | Liao, Xiyue ; Chen, Guoqiang ; Ku, Ben ; Narula, Rahul ; Duncan, Janet |
Published in: |
North American actuarial journal : NAAJ ; leading the way with original research and innovative applications for actuarial science. - Chicago, Ill. : [Verlag nicht ermittelbar], ISSN 2325-0453, ZDB-ID 2097702-5. - Vol. 24.2020, 1, p. 153-163
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Subject: | Versicherung | Insurance | Data Mining | Data mining | Risikomodell | Risk model | Text | Beziehungsmarketing | Relationship marketing | Lebensversicherung | Life insurance |
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