The added value of web innovation for customer satisfaction: Experiences with a barbeque catering service
| Year of publication: |
2005
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|---|---|
| Authors: | van Birgelen, Marcel ; Ghijsen, Paul ; Semeijn, Janjaap |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 15.2005, 6, p. 539-554
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