The antedecents of re-purchase intentions : the service quality perspective
Year of publication: |
2013
|
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Authors: | Perrone, Anthony ; Wong, Ho Yin |
Published in: |
International journal of services, economics and management. - Genève : Inderscience Enterprises, ISSN 1753-0822, ZDB-ID 2422828-X. - Vol. 5.2013, 3, p. 203-221
|
Subject: | services management | customer service | service quality | servicescape | re-purchase intentions | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service | Dienstleistungsmanagement | Service management |
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