The application of quality function deployment in service quality management
| Year of publication: |
2009
|
|---|---|
| Authors: | Andronikidis, Andreas ; Georgiou, Andreas C. ; Gotzamani, Katerina ; Kamvysi, Konstantina |
| Published in: |
The TQM magazine : the international bi-monthly for total quality management. - Bradford : Emerald, ISSN 0954-478X, ZDB-ID 10941800. - Vol. 21.2009, 4, p. 319-333
|