The application of SERVQUAL to business schools in an emerging market : the case of Tanzania
Year of publication: |
2013
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Authors: | Mbise, Esther-R. ; Tuninga, Ronald S. J. |
Published in: |
Journal of transnational management : the official journal of the International Management Development Association. - Philadelphia, Pa. : Taylor & Francis Group, ISSN 1547-5778, ZDB-ID 2207693-1. - Vol. 18.2013, 2, p. 101-124
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Subject: | service quality | SERVQUAL | business schools | emerging market | Tanzania | Tansania | Dienstleistungsqualität | Service quality | Wirtschaftshochschule | Economics department | Schwellenländer | Emerging economies |
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