The Applications Of Waiting Line Management On The Operations Of Public Sector Organizations: The Kogi State Health Sector Experience (2009-2012)
The study examines the application of waiting line management on the operations of public sector organizations, a study of some selected hospitals in Kogi State. The aim of this research is to examine the application of waiting line management on the operations of public sector organizations with particular reference to the Kogi State health sector using some selected hospitals. The study used a sample of 522 patients drawn from a population of 3,090 patients, using judgmental sampling techniques. The study employed a combination of primary data in the form of questionnaire, observation and secondary data to collect data from the patients of these hospitals covering a period of (2009 – 2012). The survey research method was used in the research. The study employed chi square and ANOVA to test the necessary hypotheses. To obtain the sample size for this study, Yaro Yameru’s model of obtaining sample size was used. Other techniques used to analyze the data in this study include: queuing simulation and other queuing models. It has been observed that waiting line is one of the major problems confronting most of the public health sector, to the extent that a possible lost of life in the case of serious illness which call for emergency situation can even resulted. The study revealed among other things, that unnecessary waiting line if not properly managed has a lot of cost implications for the concerned individuals, organizations and the general public. Based on the findings and conclusions, the study recommends the outright use of the application of strategic waiting line management for both public and private hospitals in order to improve their efficiency and productivity.
Year of publication: |
2013-12-06
|
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Authors: | Ademola, Olukotun ; Ebenehi, Ogbadu ; Ademola, Olukotun |
Publisher: |
TechMind Research, Canada |
Subject: | Queuing Theory | Queuing Discipline | Arrival Rate | Service Rate | Waiting Line | Capacity Utilization |
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