The appraisal of ICT and non‐ICT capital projects : A study of the current practices of large UK organisations

Purpose – The purpose of this paper is to identify current practice in respect of the appraisal of both information communication technology (ICT) and non‐ICT capital investments, and to elicit the opinions of senior executives on the various issues concerning such investment practices. Design/methodology/approach – Empirical research based on data from a postal questionnaire, designed around a factual and attitudinal survey. Findings – This research presents evidence of the financial and risk assessment models used by practitioners in the appraisal of both ICT and non‐ICT capital projects. It shows that there was no significant difference between ICT and non‐ICT appraisals in this respect. It does, however, show that there are significant differences between the two types of projects in respect to other important appraisal/evaluation issues. It also uncovers important issues regarding ICT globalisation, project champions, post audits and appraisal teams. Research limitations/implications – This research does not identify the approach adopted, or the models used, to appraise strategic issues. This is an area for future research. Practical implications – This research presents data that will assist both practitioners and academics in a greater understanding of the appraisal of both ICT and non‐ICT projects, which will pave the way to better decision making in the future. Originality/value – It is believed that this is possibly the only survey to simultaneously address the appraisal issues concerning both ICT and non‐ICT projects.