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The art of juggling : effects of employee's polychronic orientation on service recovery performance and extra-role customer service

Asra Jabbar and Rizwan Qaiser Danish
Year of publication:
2023
Authors: Jabbar, Asra ; Danish, Rizwan Qaisar
Published in:
Journal of Asia Pacific business. - Philadelphia, PA : Routledge, Taylor & Francis Group, ISSN 1528-6940, ZDB-ID 2113041-3. - Vol. 24.2023, 2, p. 102-120
Subject: Polychronic orientation | positive affectivity | service recovery | work engagement | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Leistungsmotivation | Work motivation | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing | Arbeitsverhalten | Work behaviour | Arbeitszufriedenheit | Job satisfaction | Kundenzufriedenheit | Customer satisfaction | Unternehmenskultur | Corporate culture | Emotion
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